Our Pet Purchase Policy

1. No Returns or Refunds on Live Pets

Because pets are living animals and their well-being, health and comfort are our priority, all confirmed pet purchases are considered final.

We do not accept returns or provide refunds for live pets after the pet has been delivered to the customer.

2. Before Confirming Your Booking

Customers are encouraged to carefully review all available information about the pet before confirming a booking or purchase.

Our team can assist with questions regarding breed, availability, basic pet information, pricing, delivery and other relevant details before the purchase is confirmed.

3. Special Support After Delivery

While we do not offer returns or refunds on live pets, we understand that concerns may sometimes arise after delivery.

If you notice an issue with the pet after receiving it, please contact our support team as soon as possible. We will review the situation and provide appropriate assistance wherever reasonably possible.

Our support is intended to help address genuine concerns and does not automatically mean that a return or refund will be provided.

4. Reporting an Issue

If you believe there is an issue with the pet received, please contact us promptly with relevant details.

Depending on the situation, we may request information such as photographs, videos, veterinary documentation or other relevant details to understand the concern and determine the appropriate support.

5. Veterinary Assistance

If you have concerns about the health or well-being of your pet after delivery, we recommend consulting a qualified veterinarian promptly.

Veterinary care should not be delayed while waiting for assistance from our team.

6. Situations Requiring Special Review

Although standard returns and refunds are not available for live pets, exceptional circumstances may be reviewed by our team on a case-by-case basis.

Any assistance or resolution provided will depend on the specific circumstances, available information and applicable policies.

7. Customer Responsibility

Customers are responsible for providing a suitable and safe environment for the pet after delivery, including appropriate food, water, shelter, care and veterinary attention when required.

Changes in personal circumstances, preference, lifestyle, housing restrictions or inability to care for the pet do not qualify for a return or refund.

8. Delivery-Related Concerns

If you experience a significant issue during the delivery process or immediately upon receiving the pet, please contact our team without unnecessary delay.

We will review the circumstances and provide appropriate support based on the situation.

9. How to Contact Us

For any concern regarding a pet after delivery, please contact our support team using the details below.